SUPPORT & WARRANTY COVERAGE
BIKE ARCHIVE & SPARE PARTS
Our bike archive has every model bike we have ever produced that includes detailed information on the bikes, purchase spare parts here.
At Transition Bikes we take pride in the quality of our products. Our frames are manufactured to withstand the rigors and abuse modern mountain bike trails can dish out. That said, anything can break given just the right amount of time, wear, or misfortune. Everyone here Transition Bikes is committed to keeping you riding and we realize every warranty and or crash replacement situation is unique. You have our guarantee that we will do our best to make sure we keep you riding while limiting any down time.
- The Spur Carbon, Scout Carbon and Sentinel Carbon, released in 2020, are covered for life against manufacturing defects. Please see below for our warranty policy for previously manufactured bikes.
- Models manufactured between 2018 and 2020 (with the exception of the SBG Carbon Scout) are covered for 3 years from original date of purchase against manufacturing defects.
- Models manufactured prior to 2017 are covered for 2 years from original date of purchase against manufacturing defects.
These policies apply to the original owner only. Transition Bikes will repair or replace any original purchasers individual frame parts or complete frame at our discretion.
You must register your frame on our site with your serial number and provide proof of purchase to qualify for a warranty. In the event of an issue with your frame Transition Bikes will determine whether it qualifies as a ‘Warranty Issue’ or is covered under our ‘Crash Replacement Policy’ (see below for details).
In the event that you have to send back all or part of your frame under warranty, you are responsible for the shipping costs to get it to us and we will pay the return shipping. Our warranty policy does not cover any labor costs, modifications from stock or normal wear-and-tear damage.
In addition to our warranty, all Transition Bikes frames are covered for life under our "Crash Replacement Policy" to the original or second hand owner. If for any reason you should find yourself with a damaged frame, you may send us the broken frame section and we will replace it for the best possible price we can, assuming we have the replacement part available. If we do not have the piece available we will attempt to work out a crash replacement price on a replacement frame set. The customer is responsible for all shipping costs to get the frame to and from Transition Bikes.
WE GET IT - PEOPLE WHO RIDE OUR BIKES RIDE HARD
Above is our official stance, since to some degree these things need to be spelled out. But our entire philosophy is based around being a rider-owned company, and we take that seriously. We're well aware that not every circumstance can be accounted for and not every case falls neatly into one of the above categories. We look at every warranty and crash replacement case with a fresh lens and treat every situation in the manner in which we would expect it to be handled. Our goal is to leave no rider who supports us without support in return.
HOW TO SUBMIT A CLAIM
To submit a Warranty/Crash Replacement Claim within the United States or Canada, you must have an account with us. To sign in to your existing account or create a new account, follow this link. Once you are signed in, click on Warranty Claims to submit a claim. Our International Distributors handle warranty cases outside of the United States and Canada. Please contact your regions distributor to get a claim started. If you have any other questions regarding our warranty or crash replacement policy’s, please email us at email@example.com or call us by phone, at (082) 687 8663.